What is Alert Management?
Alert Management solutions allow IT to "ensure real-time information delivery and provide their IT organization with the ability to directly interact with the IT operations infrastructure" (Gartner Research, 9 May 2008).
This means that in an age of Alert overload, a good alert management solution allows you to calm the event storm and get the right information to the right people on the right mobie device at the right time, and allow them to take action where and whenever they recieve that information, directly from their mobile device (eg, iphone, blackberry etc).
The best solution available is AlarmPoint Systems.
AlarmPoint Approach
AlarmPoint is the leading Actionable Information Delivery platform which accelerates decision making, improves operational effectiveness and increases IT service and application availability across the enterprise. AlarmPoint transforms complex, monitored event data into meaningful information, instantly delivered to the appropriate recipient. This information may be acted on by business professionals or used by IT teams to accelerate the incident resolution process, delivering greater application availability.
As organizations become more dependent on IT assets, systems and processes, the burden on IT staff grows and the volume of incidents increases. AlarmPoint reduces the number of inaccurate alerts and improves visibility by allowing personnel to subscribe to event information that affects their productivity on a day to day basis. AlarmPoint increases IT service visibility, reduces the cost of operations and service functions and transforms traditional organisations into proactive, real-time enterprises.
AlarmPoint Simplifies delivery
Traditional alerting systems typically notify on events without taking into consideration incident severity, subscription rules or role-specific targeting. The result is a large amount of useless data being published across the enterprise. These alerts are often turned off, ignored or in some cases, mask real events.
Relying on this type of a “send and hope” process and hoping someone will accept responsibility is a dangerous practice, resulting in missed Service level Agreements, wasted time and adverse business impact.
AlarmPoint removes “send and hope” from the process, ensuring information is accurately targeted and instantly delivered to the appropriate personnel based on their skills, responsibilities or information requests.
AlarmPoint provides information to a variety of stakeholders including:
• IT Service Delivery and Operations
• IT Support and Service Personnel
• Application or Service Users
• Business Executives
• Continuity and Compliance Officers
AlarmPoint recognizes that system events or incidents are different, and the people involved or related to those events change according to the context of the event therefore event notification should also reflect those important differences.
How This Helps IT Operations
IT Operations can now manage their own processes with real-time access
to manage the quality and quantity of alerts, filters, schedules and
coverages without scripting. AlarmPoint provides Operations staff with
intelligent actionable alerts with the ability to launch mobile
applications accelerating resolution.
How This Helps The Service Desk
IT Service Desk personnel gain a consolidated, accurate view of staff
scheduling, who is on call and group coverages. When incidents are
opened, notification is automatic, accurate and instant. Service Desk
personnel gain real-time incident visibility logged and maintained in
the ticket.
How This Helps In Business Continuity
Leveraging AlarmPoint's quick send messaging panels and scenario tools
provides Business Continuity personnel with the ability to quickly send
emergency notifications to using current contact profile information.
This powerful combination ensures messages are delivered and personnel
are responding instantly.
How This Helps In Facilities Management
Facilities Management personnel utilize the messaging applications to
inform business personnel of site closures, instructions for responses,
HVAC issues, building management and factory floor equipment monitoring
alerts.
How This Helps In Enterprise Messaging
Utilize the accurate personnel contact information to increase the
likelihood that important messages will reach their recipient quickly
on any device. The cross-functional AlarmPoint products allow users to
message a limited or full set of employees based on the permissions
allowed.